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Giving and Receiving Feedback

This course teaches how to give and receive clear, constructive feedback that supports team and individual development.

What's included?

Short video
lessons

You will find short video lessons that explain the key principles of timely and constructive feedback, as well as how to apply them in real workplace situations.

Interactive scenarios & quizzes

Practical cases and quizzes that help you reinforce knowledge through decision-making in typical work situations.

Real-life feedback situations

Real situations where you practice giving feedback using the SBI model (Situation–Behavior–Impact).

Final assessment

A final test that checks your understanding of key approaches and helps you consolidate your feedback skills.

Course Modules

Module 1. Leadership Identity

Speaker: Ihor Pomohai
Date: 14 September

This session explores how a leader’s identity develops and shapes everyday work — from transitioning from an individual contributor to a leadership role to making decisions in uncertainty, navigating difficult conversations, and building reflection into your leadership practice.

After the session, participants will:
better understand their role and identity as a leader;
have practical principles for making difficult decisions;
feel more confident navigating uncertainty and difficult conversations;
understand how to use reflection as a regular leadership practice.

Module 2. Decision Making & Delegation

Speaker: Alexandr Pihtovnicov
Date: 17 September

This session focuses on how leaders can choose the right level of delegation depending on the person, the task, and the situation. Participants explore practical frameworks such as Task-Relevant Maturity (TRM), Delegation Poker, and MARTIE, and apply them to real management scenarios.

After the session, participants will:
choose the right level of delegation for different tasks and situations;
know when to delegate, consult, or step in directly;
monitor progress without micromanaging.

Module 3. Individual People Management

Speaker: Natalia Tkachova

Date: 24 September

Great people management starts with meaningful one-on-one conversations. In this module, participants will learn how to run effective 1:1s, create PDPs, and support individual growth through a coaching mindset.

After this module, participants will be able to:
- run effective 1:1 meetings;
- create meaningful Personal Development Plans (PDPs);
- apply a coaching mindset in everyday management;
- support individual growth and adapt their.

Module 4. Feedback & Difficult Conversations

Speaker: Iryna Chornovol

Date: 30 September

Giving feedback is one of the most important leadership skills. In this module, participants will learn how to navigate difficult conversations, give constructive feedback, and build trust in challenging situations.

After this module, participants will be able to:
- handle difficult conversations with confidence;
- give constructive feedback that supports growth;
- use practical frameworks for feedback conversations and team discussions.

Module 5. Building High-Performing Teams

Speaker: Yuliia Demkovych

Date: 8 October

High-performing teams don't happen by chance. In this module, participants will learn how teams evolve, build trust, and create an environment where people can do their best work.

After this module, participants will be able to:
- identify different stages of team development;
- adapt their leadership style to the team's needs;
- build a culture of trust and collaboration;
recognize risks and manage team dynamics effectively.

Module 6. Strategic Communication

Speaker: Nataliya Baykalova

Date: 22 October

Strong leaders know how to influence beyond their teams. In this module, participants will learn how to communicate with stakeholders, present ideas, negotiate effectively, and build trust through clear, business-focused communication.

After this module, participants will be able to:
- communicate confidently with stakeholders at different levels;
- present and defend ideas using business-focused arguments;
- navigate objections and difficult negotiations;

Module 7. AI & Modern Tools for Leaders

More information coming soon

Final Learning Block: Business Mindset

Speaker: Oleksandra Polotniuk

Format: 4 sessions, once a week
Schedule: Every Thursday in November (Nov 5, 12, 19 and 26)

Session 1. Understanding the Client's Business
Learn how to understand the client's business, goals, and strategic priorities.

Session 2. Understanding the Product
Learn how to quickly understand a product, its context, and the value it delivers.

Session 3. Owning the Process
Learn how to make informed decisions, manage requests, and communicate trade-offs with confidence.

Session 4. Becoming a Trusted Partner
Learn how to build trust with clients through clear communication and business thinking.